Logo

Privacy Policy

Effective Date: November 1, 2024

This Privacy Policy explains how Grades.com collects, uses, discloses, and safeguards your information when you use our review management software ("Service"). By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Service. The types of information we collect include:

a. Personal Information

  • Account Information: When you register for an account, we collect personal information such as your name, email address, phone number, and company details.
  • Billing Information: If you subscribe to a paid plan, we collect payment information like credit card numbers and billing addresses. This information is processed securely by our third-party payment processor and is not stored on our servers.

b. Customer Review Data

  • We collect reviews, ratings, and customer feedback from public review platforms and websites. This may include information such as customer names, review content, star ratings, timestamps, and any additional information available on those platforms.

c. Usage Information

  • We collect information about how you interact with our Service, including log data, device information, IP address, browser type, and operating system.

d. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to collect information about your use of our Service and enhance your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Service.
  • To personalize your experience and improve the Service.
  • To process transactions, manage billing, and handle payments.
  • To send you notifications, updates, and other essential communications regarding the Service.
  • To respond to your inquiries, support requests, and customer service needs.
  • To monitor and analyze usage trends to improve our Service.
  • To comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We may share your information in the following ways:

  • Service Providers: We share information with third-party service providers who perform functions on our behalf, such as payment processing, data hosting, and analytics.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owners.
  • With Your Consent We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Choices and Rights

  • Access and Update: You can access, update, or delete your personal information through your account settings or by contacting us.
  • Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
  • Cookies: Most web browsers allow you to control cookies through their settings. You can choose to accept or decline cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us, and we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

  • Email: terms@grades.com
  • Address: Grades.com DPT# 5062
    365 W. Passaic St
    Second Floor Suite 255
    Rochelle Park, NJ 07662-3015

By using our Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.